Maryland Access Point Satisfaction Survey

Recently you received services from the St. Mary’s County Department of Aging & Human Services Maryland Access Point (MAP). Please read and answer the following questions. Your feedback will help us improve our services. Thank you!

1. Age Range

2. Please check any of the following that may apply to you:

3. Overall, how satisfied are you with the services provided?

4. Please rate your agreement with the following

Overall, the staff made me feel welcome.
I would refer a friend or family member to St. Mary’s County MAP.
The staff listened to me and gave individualized attention.
The staff explained my options, including why some may not be available to me.
I am better able to make decisions about my options after talking with the staff.
The staff and I worked together to develop a plan for what to do next.
Staff offered to explore additional needs beyond my reason for contacting them.
My options regarding benefits and services (such as Waiver, Community First Choice, etc.) were explained to me.

5. How did you hear about the St. Mary's County Maryland Access Point?

6. If you were considering a nursing home, did the staff help you identify alternative options?

7. Please rate your satisfaction with the following:

Professionalism of staff
Hours open
Wait time (in person or on phone)
If you visited our office, please rate the following:
Facility overall
Parking
Near public transportation options
Accessibility: ramps, automatic doors, elevators, etc.
Translation services: including sign language
If you called our office, please rate the following:
Voicemail returned in a timely manner
Accessibility- TTY, translation services, etc.

8. What can we do to improve your experience? 9. If you would like someone to follow up with you about your response, please provide your name and contact information. If you do not provide this information, your survey will remain anonymous.

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Maryland Access Point Satisfaction Survey

Additional Links and Resources

Community Programs & Outreach

Retired and Senior Volunteer Program (RSVP)

Division of Senior Center Operations (Senior Activity Centers)

Home & Community-Based Services

Human Services

Senior Information & Assistance